Privacy Policy

Privacy Policy & Terms of Service

Service Limitations & Safety

• Solo Operation: Runnin' Solo is 90% of the time a one-person operation. To ensure safety and efficiency, all items must be maneuverable by one person using standard equipment like ramps or dollies.
• Staging Requirements: Items must be stages in a garage, Driveway, or on the curb. We do not currently offer multi-person indoor moves or heavy-duty recovery.
• Weight Restrictions: Our high-capacity 20' truck loads have a payload limit of 5,700 lbs.
• Heavy Materials: Dense materials like concrete, brick, dirt, or Sheetrock are limited to a maximum depth of 1 foot in the truck.

 Payments & Deposits

• Deposits: A $75 security deposit is required to confirm and reserve equipment. This deposit is non-refundable BUT is fully deducted from your final bill.
• Discounts: A 10% discount is available for "Service Heroes" (Military, Police, Fire, EMS) with valid ID or for customers paying the remaining balance in cash. These discounts cannot be combined.

Privacy Policy

Information Collection

• Contact Info: We only collect your name, phone number and address to provide quotes and perform hauling services.
• Photos: Photos of junk sent for quotes are used solely for estimating load Size and are not shared with third parties.

Information Use

• Communication: We use your phone number to text arrival times and job updates. 
• Security: We do not sell or trade your personal information to outside marketers
• Payments: All digital payments and deposits are handled through secure third-party processors (like GoDaddy Payments or PayPal); we do not store your credit card details manually.